“Having tried a number of leading ‘off the shelf’ ticketing systems Camlab Ltd sought a better solution from SMEPMS to help deal with the large amount of incoming emails and requests from customers. Working with our developers they have now created a customised Onexpand ticket system that has SAP B1 integration and has dramatically improved the service they can offer to customers. Using a system of ticket status and priorities, Camlab can easily visualise and prioritise customer requests and assign to specific work group teams across the whole organisation. After a short bedding-in period they are seeing dramatic improvement in order entry times, better tracking and most importantly the staff can see the ‘wood for the trees,’ making for a lower stress work environment despite the ever increasing sales volume.”