ONEXPAND INFORMATION OVERLAY SYSTEM with SUPPORT TICKETS integrated with SAP BUSINESS ONE
Dream it.
Quintech was using a ticketing system, but wanted a better solution from ONEXPAND. They sought to avoid duplication of effort and sync data directly from their ERP system. Their system did not allow them to access key information. Quintech wanted an easy-to-use ticket system
Build it.
Quintech worked with ONEXPAND to provide a bespoke ticketing system that integrated with SAP Business One. This system allowed Quintech to easily visualise and prioritise customer requests, assign tasks, and provide a customer portal, which improved customer, client and team satisfaction
What happened next?
SMEXPAND worked with Quintech to provide a bespoke ticketing system that integrated with SAP Business One. This system consolidated support tickets, contracts, and customer information into one place, improving customer satisfaction and efficiency. The new ticketing system also reduced costs by reducing the need for manual data entry. According to Lee Etheridge, the Operations Director at Quintech, the new ticketing system was able to handle an average of 800-900 tickets per month. The fact that the new system was able to handle it is a testament to its efficiency. Overall, the new ticketing system was a success for Quintech. It improved customer satisfaction, increased efficiency, and reduced cost
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.
“Our new integrated ticketing system handles everything we throw at it, on average 800-900 tickets per month. It is efficient and effective and has enabled us to focus on what we do best, look after our customers.”
